Last updated: July 2, 2026
This Shipping Policy explains how 420DREAMZ LLC processes and ships orders placed through Neatvia. The store currently serves customers in the United States, and checkout amounts are displayed in USD.
Order Processing
- Order cut off time is 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
- Orders are normally processed within 1-3 business days after payment is authorized.
- Fulfillment is handled Monday-Saturday, excluding public holidays and carrier non-service days.
- Drinkware orders may be checked for correct capacity, color, lid style, straw, or set quantity before shipment.
Delivery Estimate
- Standard shipping is available for eligible addresses in the United States.
- Estimated transit time is 7-13 business days after the parcel is handed to the carrier.
- Shipments are handed to carriers Monday-Saturday, excluding public holidays and carrier non-service days.
- Total estimated delivery time is usually 8-16 business days, including processing and transit.
Shipping Cost
Standard shipping is provided at 0 USD for eligible orders shipped within the United States. Any available shipping method and charge will be shown before checkout is completed.
Tracking and Address Review
Tracking information may be sent after carrier acceptance. Customers should provide a complete address, including apartment, unit, ZIP code, and reachable phone number where required. Address issues can delay shipment or delivery.
Split Shipments and Delivery Problems
Orders with multiple tumblers, bottles, lids, or accessories may ship in more than one package. If tracking appears delayed, a parcel is missing, or the package arrives damaged, contact support@neatvia.shop with the order number and photos of the package when available.
Contact
Shipping questions can be sent to support@neatvia.shop or +18168840576. Support hours: Monday - Friday: 9:00 AM - 6:00 PM ET.